A contractor’s relationship with clients is an essential element of any contracting company. Strong relationships lead to repeat work, referrals, and word of mouth marketing – essential components of the success of a contracting company.
Communication and trust are the keys to an effective contractor-client relationship. This can be achieved by having a single point of contact from the beginning, deciding upon the method and frequency for communication and communicating any anticipated issues to your client prior to the time.
Contractors are also responsible for helping their clients as best they can throughout the construction process, offering advice and other options whenever needed. This could include providing advice on the constructability of architectural drawings and the selection of subcontractors, or discussing what changes could impact the project schedule as well as the cost or quality of delivery.
Another key element in establishing an effective contractor-client relationship is transparency. This can be accomplished by being transparent about every aspect of your business including everything from explaining various pricing and construction procedures to specifications for equipment and compliance with legislation. This allows the client to trust your experience, ability and commitment from the beginning.
The development of a solid relationship between a contractor and client takes time and effort, but over the long run, it pays for itself in loyalty and more work. If you’re seeking a software solution that can help you build strong relationships between contractors and clients, you can test Tradify for a free trial period of 14 days!